Help centre
Frequently Asked Questions
Answers to common questions about complaints, case references, delivery delays, refunds, returns and contacting MandM Affiliated Help Care.
FAQs
Frequently asked questions
Quick answers about complaints, deliveries, refunds and contacting our support team.
How do I submit a complaint to MandM Help Care?
Go to the Submit Complaint page, fill in your name, email, order number if you have one, and a description of the issue. You will receive a unique case reference as soon as the form is submitted.
How long does it take to get a response?
Most complaints receive a first response within 24 to 48 hours. Complex cases involving refunds or missing deliveries can take up to 5 working days.
Where can I find my case reference?
Your case reference is shown on screen right after you submit the complaint form. Keep it safe and quote it in any follow-up email or WhatsApp message.
How do I track a delayed delivery?
Submit a complaint choosing the delivery issue and include your order number. Our team checks the courier status and sends you a clear update on where your parcel is.
How long do refunds take?
Once a refund is approved, it is normally returned to your original payment method within 3 to 10 working days, depending on your bank or card provider.
How can I contact MandM Help Care directly?
You can email mandmhelpcare@gmail.com or message us on WhatsApp at +44 7454 734097 for help with orders, returns, refunds and account questions.